Reference

tajen Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open a tajen account, sign in from a phone, or connect DANA, OVO, GoPay or QRIS.

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How Our Privacy Policy Applies

tajen Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the details you provide during account creation, including your phone number and verification response, plus technical records from the device and browser you use to sign in. We use this material to authenticate access, match wallet activity with your account and investigate

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an unusual request. Payment references from DANA, OVO, GoPay, QRIS, bank transfer or a virtual account may be retained with transaction status rather than unnecessary wallet credentials. We may use cookies to keep a session open and understand which policy pages are read. Access, retention and
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any request to change data depend on local law. If you need clarification, contact us through account help and include the account phone number and the subject of your request. We may ask for an additional account check before making a change.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT THE POLICY TEAM

Where to Ask About Privacy

A direct account-help route keeps privacy questions separate from general lobby requests. Use the support path inside your signed-in account when you need a copy of your stored details, want to question a wallet record, or need help understanding a cookie choice. We can then match your request to the correct account step and explain what depends on local law.

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Account help

Open account help after signing in and select the privacy subject. Include your registered phone number, request type and any relevant QRIS or wallet reference so we can locate the correct record.

Wallet status query

If a DANA, OVO or GoPay reference looks unfamiliar, send the receipt or status code through the account support path. We use those details to separate a payment record from unrelated activity.

Access assistance

When you cannot reach the policy page or your account, tell us the device path you used, such as mobile browser or desktop browser. We will explain the next verification step.

DATA HANDLING DETAILS

What We Do With Account Data

Privacy controls work best when each data use has a clear reason. We connect account, device and wallet records only for access checks, transaction matching, service security and…

Account creation

When you open an account, we collect the contact details needed for verification and account recovery.

Device signals

A mobile browser or desktop browser may provide technical signals such as session details and browser type.

Wallet matching

DANA, OVO, GoPay and QRIS references help us match a payment status to the correct account.

Cookie controls

Cookies can keep your signed-in session available and remember basic page settings.

Security checks

We may compare a new sign-in with earlier account details and request phone verification before access continues.

Retention requests

We keep records for the period needed for the stated purpose or a legal requirement, where applicable.

Answers About tajen Privacy Policy

These Privacy Policy answers address the account and wallet questions we expect from Indonesian account holders. If your situation involves a specific access restriction, device record or payment reference, send the details through account help so we can respond to the request attached to your account.

It covers account details, phone verification, device and browser records, cookies, wallet references and requests sent through support. It also explains why we use, retain and protect those records where local law permits.

We use your phone number for account creation, verification and recovery. A phone check can be required before access continues or before we change account data, helping us connect a request to the right account.

Yes. The Privacy Policy includes payment references and status details linked to DANA, QRIS, OVO, GoPay, bank transfer or virtual account activity. These records help match a transaction without requiring your wallet password.

You can send an access request through signed-in account help. Include your registered phone number and the request subject; we may complete an account check before supplying, correcting or explaining the relevant records.

Cookies may preserve your session and basic browser settings, while some technical records help us examine access issues. You can change browser cookie controls, but blocking them may prevent parts of account access from working.

We retain each record for the time needed for its stated purpose or an applicable legal requirement. The exact period can depend on the record type and local rules, so ask account help for a specific request.

Use the privacy subject in account help and describe the incorrect detail, such as a phone record or QRIS reference. Add the relevant date or status code so we can investigate the correct account entry.

tajen Privacy Policy for Your Account

Where to Ask About Privacy

Account help

Wallet status query

Access assistance

What We Do With Account Data

Account creation

Device signals

Wallet matching

Cookie controls

Security checks

Retention requests

Answers About tajen Privacy Policy

01 What does the tajen Privacy Policy cover?

02 Why does tajen need my phone number?

03 Does the Privacy Policy include DANA and QRIS data?

04 Can I ask tajen to show my stored data?

05 How does the Privacy Policy handle cookies?

06 How long does tajen retain account information?

07 Where can I report an incorrect privacy record?

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